Shipping Policy

Shipping & Delivery Policy

1. Processing Times

All orders are processed within 2 to 5 business days (Monday through Friday, excluding holidays). Once your order has been processed and prepared for shipment, you will receive an email notification including your tracking number.

2. Estimated Delivery Times

Due to high demand for our collectible products, our current delivery times are:

• Standard Shipping: Between 10 and 20 business days.

• Important Note: These times are estimates and may vary based on the efficiency of the local courier in your area or customs procedures. We are not responsible for delays outside of our direct control.

3. Order Tracking

Once the package is shipped, we will provide you with a Tracking Number. It is the customer's responsibility to track their package. If you notice no movement for more than 10 days, please contact us at [Your Support Email].

4. Delivery Address and Customer Data

• Accuracy: It is the buyer's responsibility to ensure that the shipping address is correct and complete.

• Liability: Glow Nakama is not responsible if a package cannot be delivered due to incorrect or incomplete information provided by the customer.

• Reshipping: In the event that a package is returned to the origin due to an incorrect address or failure to claim it at the post office, the customer must pay the cost for a new shipment.